FAQs

Who operates Ciao Stilista?

 

Ciao Stilista is an online store operated by LivingCaring LLC. Our business is registered in the United States.

 

How can I contact your customer service team?

 

You can reach us using the following methods:

 

Where are you located?

 

Our primary business address is: 2108 N Street Suite N Sacramento, California 95816

 

💳 Ordering & Payments

 

 

What payment methods do you accept?

 

We accept a wide range of secure payment options, including:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, and Diners Club.

  • Digital Wallets/Express Payments: PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo.

 

What currency are your prices listed in?

 

All prices and transactions on our website are processed in United States Dollars (USD).

 

📦 Shipping & Delivery

 

 

What shipping carriers do you use?

 

We primarily use UPS and USPS for all domestic shipments.

 

What is the cost of shipping?

 

  • Free Shipping: Orders totaling $49.00 and over receive free shipping within the continental U.S.

  • Flat Rate: Orders under $49.00 are charged a flat shipping fee of $5.99.

 

How long is the total delivery time?

 

Your total delivery time is a combination of handling time and transit time:

  • Handling Time: 0–2 business days (Monday–Friday)

  • Transit Time: 5–8 business days (Monday–Friday)

  • Total Delivery Estimate: Expect your order to arrive within 5 to 10 business days from the date of purchase.

 

Do you ship to all U.S. states and territories?

 

No, we currently ship to the 48 contiguous United States but we are unable to ship to the following locations:

  • Alaska

  • Guam

  • Hawaii

  • Palau

  • Puerto Rico

  • U.S. Virgin Islands

  • Armed Forces Americas (AA)

  • Armed Forces Europe (AE)

  • Armed Forces Pacific (AP)

 

↩️ Returns & Refunds

 

 

What is your return timeframe?

 

We accept returns requested within 30 days of delivery.

 

What are the conditions for a return?

 

For an item to be eligible for a return, it must be:

  • Unused and unworn.

  • In its original packaging.

  • In resalable condition.

Note: Final sale items, and items that have been used or assembled, cannot be returned.

 

How do I initiate a return?

 

To start a return, please email contact@ciaostilista.com with the following information:

  1. Your order number.

  2. The items you wish to return.

  3. The reason for the return.

  4. Photos, if the item arrived damaged or defective.

We will review your request and reply within 1–2 business days with return instructions and a prepaid label if your return is eligible.

 

How long does it take to receive my refund?

 

Once your returned item is received and inspected at our facility, approved refunds will be processed within up to 10 business days to your original method of payment.